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Virtual Medical Receptionist Services We Offer
When it comes to healthcare staffing, ideal combos are a rare find. However, we are now making it possible to hire one person for both front-facing and back-end operations at competitive hourly rates with our virtual medical receptionist services. By consolidating patient engagement and administrative support into a single role, we offer a cost-effective solution to medical practices for improved operability and management.
We dedicate a virtual medical receptionist to your account, who expertly handles front-desk duties, including call answering, patient scheduling, and coverage verification, while providing back-end office support, such as maintaining and updating patient records, from a remote location. Our virtual assistants enter the digital realm of your medical practice with a mission to decrease the administrative workload, create frictionless workflows, and lower the overhead costs, enabling you to witness a visible transformation in your revenue cycle in a matter of days.
Are last-minute cancellations and no-shows disrupting your schedule? We can save you from the chaos of a disorganized calendar by managing all aspects of patient scheduling. Our virtual medical receptionist directly engages with patients for appointment booking, rescheduling, and cancellation to ensure each slot is filled and gaps are minimized.
Don’t let missed calls turn into missed revenue. Having a virtual front desk for your practice means that every incoming call is answered, inquiries regarding services are addressed, and general information is conveyed. Simply put, we directly connect with the patient and serve as the primary point of contact for your practice.
At MediBillMD, we foster proactive communication. The same approach is mirrored in patient communication, where we send text messages and call patients to remind them of their appointments, confirm their attendance, and provide any necessary pre-visit instructions. We focus on meaningful interactions to build relationships that last.
Filling out lengthy and complex paperwork while waiting for their turn is no less than a nightmare for patients. We eliminate this stress by guiding patients through the completion of consent and intake forms. Instead of obstructing care delivery, our virtual medical receptionist obtains all the necessary information before the appointment.
Securing copays upfront reduces billing discrepancies that arise later and result in claim rejections. By setting up a virtual front desk for your medical practice, we ensure that copays are collected from patients during scheduling or check-in. Also, every copay is recorded, and receipts are generated for accurate maintenance of financial records.
Correct and comprehensive documentation can be your first line of defense against claim rejections. That’s why our virtual medical assistants compile and organize patient documents in separate electronic folders for effective management. They also sync the documents to patient charts in EHR systems for easy access by healthcare providers.
Benefits of Virtual Front Desk for Your Medical Practice
24/7 Virtual
Support
Patient needs don’t follow a 9-5 schedule, and neither do we. Our virtual medical receptionists are available outside of the office hours, even on weekends and holidays, to ensure uninterrupted administrative continuity.
Reduced Overhead
Costs
Cut back on the expenses of hiring an in-house medical receptionist by switching to a cost-effective solution, a virtual front desk! You only pay for the services you need, eliminating the costs associated with salaries, equipment, and office space.
Enhanced Patient
Satisfaction
We never miss a call and make sure that your patients feel heard and valued. Our friendly front desk staff may operate remotely, but they don’t let physical distance affect human touch. Every concern is handled with care for an exceptional patient experience.
Optimized Practice
Operations
After acquiring our virtual medical receptionist services, you will notice an overall improvement in your practice’s performance. We integrate proven tools and technology into your existing systems to streamline workflows and facilitate effective practice management.
Get a high-tech and highly reliable virtual front desk for your practice across all time zones. At MediBillMD, we ensure that healthcare practices countrywide, from sweet home Alabama to wild west Montana, are connected to experienced virtual medical receptionists who manage patient touchpoints and administrative heavy lifting for them, so they can focus on quality patient care.
Benefits of Virtual Front Desk for Your Medical Practice
| Virtual Front Desk | In-House Medical Receptionist | |
|---|---|---|
| Cost | Virtual medical receptionists typically charge less than $2,500 per month. So, annually, they cost you $18,000 to $30,000. | Hiring a receptionist (salary and benefits) and leasing an office space (with equipment) can cost $50,000 to $70,000 per year. |
| Scalability | Having a virtual medical receptionist for your medical practice gives you the flexibility to scale up or down. You can pay hourly or monthly rates for the services and stop when needs change. | Once hired, firing an in-house medical receptionist just because you want to scale back could land you in legal trouble. Employment contracts protect full-time staff from unfair dismissals. |
| HIPAA Compliance | Virtual receptionists for medical practices understand the importance of HIPAA compliance. From using secure platforms to BAA signing, they do everything to protect patient data from breaches | Freshers hired as in-house medical receptionists are usually unaware of HIPAA protocols. Their mismanagement of paper-based records and use of insecure platforms can lead to data leaks. |
| Availability | Virtual front desk receptionists are available round-the-clock, including on weekends, holidays, and global time zones, to answer patient queries. | Like all the other on-site staff, in-house medical receptionists follow the standard office hours and are entitled to take paid leave. |
| Communication | A virtual medical receptionist ensures instant and seamless communication even outside of office hours. Detailed answers and follow-up calls improve patient satisfaction. | Busy lines, hasty replies, and delayed responses adversely affect patient experience. While face-to-face contact builds rapport, most patients prefer to resolve matters over calls or texts. |
| Training & Expertise | Virtual front desk receptionists receive extensive training and are experienced in handling administrative tasks and patient communication. They are skilled in using technology for task completion. | To save costs, many healthcare practices often hire untrained and inexperienced medical receptionists, which leads to errors in documentation, ineffective communication, and administrative delays. |
| Operational Efficiency | Practices that opt for virtual medical receptionist services see a boost in operational efficiency as on-time communication, real-time checks, immediate documentation, and constant follow-ups streamline workflows. | Receptionists working at practices with high patient inflows often feel burned out. They struggle with the juggle, and their productivity decreases with time, leading to more errors and operational inefficiency. |
Get a Dedicated Virtual Front Desk for Your Medical Practice
Optimize your revenue cycle to survive in this industry! Choose a dedicated billing specialist like MediBillMD and overcome all the hurdles, including complicated insurance policies, contractual obligations, and changing regulations.
FAQs
Our virtual medical receptionist services are designed to integrate seamlessly with your existing practice management and patient scheduling software. Moreover, we get authorized access to your electronic medical record (EMR) and electronic health record (EHR) systems to ensure that accurate patient information is available for documentation and patient communication. You can leave that to our technical team.
Yes. We use HIPAA-compliant, password-protected platforms, end-to-end encryption, and secure voice over IPs to protect patients’ personal and medical information. Moreover, each virtual medical receptionist at MediBillMD is thoroughly trained to follow HIPAA protocols to maintain confidentiality and prevent data breaches.
In most cases, no. Our virtual medical receptionists are real humans and work as an extension of your team, adhering to the same standard operating procedures that the rest of your staff follows. When patients call, they hear a human voice on the other end, not an AI assistant, making the overall experience friendly and compelling.
Our suite of virtual front desk services for medical practices includes appointment scheduling, answering patients’ incoming calls, sending appointment alerts, guiding patients with the necessary paperwork (e.g., filling out consent and admission forms), collecting copayments, maintaining financial records, and document management.
Yes. You can easily scale MediBillMD’s virtual front desk for your medical practice by informing us of your needs. We can dedicate more of our specialists to your account, a practice known as ‘on-demand staffing’ here, to efficiently manage your administrative workload during busy periods, without compromising on service quality.
By eliminating the need to hire in-house medical receptionists. Simple! When you opt for virtual medical receptionist services, you save yourself from overhead costs such as hiring a full-time front desk associate, setting up a dedicated office space for him or her, and equipping it with the necessary supplies and technology.
Our virtual front desk solutions are customizable. Medical practices of all types and sizes can rely on our remote front desk assistants for efficient handling of administrative tasks, patient engagement, and digital outreach. By seamlessly integrating with your existing systems, we make omni-channel communication and multi-location practice management a breeze.
